Delivery Information

Payment & Delivery Information

Payment


By Bank Transfer or EFT (Electronic Funds Transfer).


delivery


We try to load the products you have ordered to the vehicle within 7 working days. For products that take time to deliver, the cargo delivery time is 21 business days as stated in the product details. You will be informed in case of possible delayed delivery. In order for the product to be delivered without delay, please state the address of your current location as the delivery address.

Your requests will be processed to be prepared according to the delivery type you have determined at the end of the order. Your products from our KAYSERİ-based company will be sent by our own company, OKTAY Transport. After your orders are approved, they are delivered to the Cargo company at the end of 7 (Seven) working days at the latest.

You can discuss different delivery terms by consulting our customer representative.


Payment Tracking


If the system in question cannot perform the transaction due to any problem, our visitor is informed of this situation as a result of the payment page.

In case of any error at the specified address, a connection is made with the orderer regarding the order that cannot be delivered.

The validity of the e-mail address specified by our visitor is confirmed by the automatic e-mail sent after the order is transferred.

We have a responsibility to the bank, where we use the credit card system, as well as the customer, for the realization of the delivery.

 

 Please be carefull!

Open and check the packages that you think were damaged during shipment in front of the company representative from whom you received them. If you think that there is any damage to the product, do not take delivery of the product by making a report to the driver.

After the product is received, it is accepted that the cargo company has fully fulfilled its duty.

If the product is damaged: Send the report you have prepared as soon as possible via whatsapp number +90 532 667 46 38 and report the situation to export@oktayexport.com e-mail address.

If you perform these operations, we will start working on your package and ensure that the delivery is repeated as soon as possible.

If you briefly explain why you want to return the product in this e-mail, you will help us in our work on the product.